Orders placed before 3:00 PM PST (6:00 PM ET) on business days will be shipped on the same day. For orders submitted after this time or on weekends or holidays, we will ship on the next business day.
Our business days are Monday through Friday, not including US and Canadian statutory holidays.
For test participants in different cities or countries, we offer split kits. Components can be shipped separately to each participant’s address. The laboratory will test the samples together once received, regardless of arrival time. Multiple shipping methods are available, such as ground or overnight service.
We ship to most countries globally. Additional shipping charges may apply for international and overseas shipments. Shipping times for these shipments are not guaranteed and can take longer than domestic shipments. Regular Shipping to foreign addresses depends on the destination country’s mail system. For time-sensitive international shipments, please contact us for a quote on Express Courier delivery services.
Delivery to Post Office Boxes
For express courier deliveries requiring a signature, provide a physical address instead of a PO Box to ensure successful delivery and signature confirmation.
Shipping to Military Addresses
The delivery time may be more than 10 business days if shipping to APO/FPO military addresses.